Shipping & Returns

Australia- Road Courier/ Australia Post - $10 per order 1-3 days for most Metro Cities

New Zealand Express Shipping via DHL Express $15AUD (2-3 Days to Auckland, Wellington, Christchurch, Hamilton etc). Up to 2.5kgs per order.

International- Price on Application (use form below)

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We are proud to work with award winning Aussie business Sendle as our default courier. They use a combination of carriers, including Fastway, Couriers Please and Toll to deliver parcels across Australia and generally offer more efficient service than Australia Post Parcel Post. All shipments are certified 100% carbon neutral and are insured up to $1500 ($100 excess payable by customer).

Standard shipping is sent as "Authority To Leave" by default and will be left on your doorstep (less than $200), letterbox or behind a planter pot if you are not home. You must include in the order notes should you require signature on delivery or for the item to be left in a particular place. Once your order is marked as "delivered", it is your responsibility and is not covered by Sendle's insurance.

For your security, we send orders over $200 as signature only and will require you to arrange re-delivery or collect from your closest newsagent or the courier depot if you aren't home. Read the calling card that is left for you and follow the instructions.

Rural and remote areas are shipped via Australia Post. They generally deliver parcels quicker in regional areas anyway. As you will already know, your order will take an extra few days to get to you from the closest "big" city.

Express Shipping

The shipping system we use gives us access to a wide variety of courier networks. We ship express with Express Post and DHL.

Most metro cities are covered, excluding Darwin and Hobart. Delivery is generally next business day. Contact us for a quote and stock availability. 

Express Post Service Network  

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Common Transit Times 

Sydney/Newcastle/Cairns- 1-2 Business Days

Melbourne/Canberra/Adelaide- 2-3 Business Days

Brisbane/ Gold Coast- Next Business Day

Darwin/ Perth- 1-3 Business Days (via Express Post/ DHL), up to 14 days via Sendle

Regional Towns QLD/NSW/VIC 2-10 Business Days (Usually sent via Australia Post as it will be quicker)

 

Auckland/ Wellington/Christchurch- 2-3 Business Days (via DHL Express)

Pacific Islands/ Rest of the World* -2-10 Business Days (via DHL Express or Fedex at cost). Contact us for a shipping quote.

 


NOTE that some items, particularly restricted items like batons, handcuffs/restraints and knives may not be shipped to international destinations due to issues with Customs and our distribution agreements with the manufacturers. 

*We wont ship to Nigeria or other African States (apart from South Africa), or Pakistan due to high levels of fraudulent orders. 

Hardcore Security Equipment ("we" and "us") is the operator of
(https://hardcoregear.com.au) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. Backorders
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item with expedited shipping once it is back in stock, or if you would prefer for us to process a refund or store credit.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Standard shipping (domestic only) is $10 per order.

Payment for shipping will be collected with the purchase or payment of invoice. 

3. Returns

Contact us via the form below or email us for instructions.


3.1 Return Due To Change Of Mind
Hardcore Security Equipment will happily accept returns due to change of mind as
long as a request to return is received by us within 30 days of receipt of item
and are returned to us in original packaging, unused and in re-sellable
condition.


Return shipping will be paid at the customers expense. We recommend Pack and Send stores and Australia Post. Send to PO Box 1050, Sanctuary Cove, QLD 4208.

We will give you a store credit or refund to your credit card at our discretion, less shipping and credit card merchant fees.

3.2 Warranty Returns
Hardcore Security Equipment will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items or is within the advertised warranty period.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Hardcore Security Equipment to action your warranty claim within 4 days with the manufacturer. 
Once warranty claim is confirmed (which may take several weeks, depending on the manufactuer), you will receive the choice of:

(a) a replacement item sent to you via express shipping, at our cost (if stock is available)
(b) a refund in store credit for an alternative product.
(c) a refund to your payment method 

4. Delivery Terms
4.1 Transit Time Domestically
As above table

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 20 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you email us.

4.3 Dispatch Time
Orders are usually dispatched within 1 business day of payment of order. Goods remain the property of Hardcore Gear until payment is received in full.
Our warehouse operates on Monday - Friday during standard business hours, with extended hours during busy periods (Christmas, Black Friday etc) to clear order backlogs as quickly as possible. Note that all courier networks are under enormous demand during holiday periods and may take an extra 1-3 days to get to you, including express services.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. 

4.5 P.O. Box Shipping
Hardcore Security Equipment will ship to P.O. box addresses using Australia Post only. We are unable to offer couriers services to these locations due to Australia Post policies. 

 4.6 Items Out Of Stock/ Backorders

If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items with a free upgrade to express shipping once we receive more stock.

4.7 Delivery Time Exceeded
Sorry for the inconvenience! They have probably scanned it wrong in the sort depot and its gone via Wagga Wagga to get to you. We try and pro-actively track customer orders wherever possible using our shipping software.

If delivery time has exceeded the forecasted time, please make contact us so that we can rev up the courier provider. We will keep the pressure on them for you and keep you in the loop with progress. You authorize us to act on your behalf to chase lost items and claims.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service straight away at (07) 5610 2096.

If the parcel has been delivered without you being present, please contact customer service via the form below, or call us. Take photos for our records and send them to us.

7.1 GST

At the present time, no GST is payable on orders with Us.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Hardcore Security Equipment encourage you to be aware of these potential costs before
placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hardcore Security Equipment at the customers expense, and the customer will receive a refund for the value of goods
paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. Please request extra cover if it is required. Sendle's default insurance is $1500 less a $100 excess (paid by customer). Australia Post will only pay out about $200 max. Please email us if you would like us to add parcel protection/ insurance to your consignment. This will be at extra cost and will be signature on delivery only.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry using the form below, or use the live chat.

11. Pricing

Pricing on the site is subject to change at anytime. Unless specified, quotes are valid for up to 14 calendar days after they were sent to you. We reserve the right to decline any sale for any reason and can cancel an order before shipping with a full refund.

 

Any further questions? Contact us via Chat or the form below