About Us/ FAQs

Check out our Trustpilot reviews and judge for yourself. 

20210611-121409.jpg

We are a boutique family-run communications and security supplies business, based in Ormeau on the Gold Coast, Australia.

Since 2017, we have distributed hand picked and real-world tested field equipment and electronics. We sell Hardcore Communications Gear- not toys.

 FAQs:

Can we pickup from you? 

To keep our costs low, and our sales team mobile, we operate without a retail shopfront (for now). Pickups can be arranged from Yatala, QLD, or we may be able to organize same day delivery to Logan and Gold Coast areas for a small "hot-shot" delivery fee. We can come to you!

Do you sell to the general public, or do I have to be security/ police?

We sell to the general public. 

Are you still operating though COVID?

Yes. "The Lab" is operating with strict cleaning and social distancing measures in place in line with our Covid Safe procedures. All orders are sanitized before shipment. 

Where do you ship?

Across Australia and New Zealand, daily. 

Do you price match?

Give our sales team a crack at it and support local business! Message us. 

Do you have earpieces for X brand? 

We have access to thousands of products not listed on our website, including accessories for other brands. Message us for a price and availability. If we get enough people asking for it, we will add some to stock. 

Our Key Values:

#1- Honesty and Integrity are the building blocks of our brand. We always deliver on our promises, even if it costs us money or we walk away from a sale.

#2 Our customers come first, everyday of the week. You don't work 9-5 hours. Neither do we. Always strive to add value to their business. We grow together. 

#3 We don't sell what we can't deliver. We hold our equipment suppliers to account and only promote products that we would use ourselves. Our team constantly surveys international trends so we can hand-pick the best innovations.

#4 If it's not safe, stop. You can't chase excellence if you are injured. More info is in our robust Workplace Health, Safety and Environment policy. 

#5 Pursue excellence, everyday. Continuously improve our service using the management principles of Kaizen. Every mistake is a learning experience.

#6 Have fun. Just because you work in a serious industry, doesn't mean you can't enjoy a laugh.

 

Years of experience in the Private Security industry allow us to speak your language and understand your requirements. 

 

Hardcore Gear is the preferred equipment supplier for:

-Private Security companies throughout Brisbane and the Gold Coast, Melbourne, Sydney, Canberra and Auckland.

-Transport and logistics companies

-Local government throughout South East QLD and regional NSW. 

-Pubs and Clubs throughout Brisbane and the Gold Coast

-Manufacturing businesses. 

 

Feel free to contact us and see how we can save you money and add value to your team.

 

Ash, Bill & The Hardcore Gear Team