T+C's and Security Policies

This Privacy Policy governs the manner in which Hardcore Security Equipment collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.hardcoregear.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by Hardcore Security Equipment.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, or more.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities or making a purchase.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Hardcore Security Equipment collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We do not hold credit card information from site transactions. This information is handled by a third party who handle all credit card transactions on a secure system
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
  • If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site Contact Us page.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures, as well as other security measures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. Ever (unless the Police come knocking with a warrant).

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.

We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.

These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Changes to this privacy policy

Hardcore Security Equipment has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, or placing an order with us, you signify your acceptance of this policy and trading terms. If you do not agree to this policy and trading terms, please do not use our Site or order with us. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Release from Claims- All customers

1.1. By placing an order with Us, you agree to our terms. If you do not agree, do not buy from us.

1.2 The Purchaser (You/ Your Company), does hereby remise, release, and forever discharge Hardcore Security Equipment (T/A Hardcore Gear), and the Owner of the ABN 19 551 044 250, Hardcore Security Equipment's agents, servants, successors, heirs, executors, administrators and personal representatives, of and from all, and all manner of, actions, causes of action, suits, proceedings, debts, dues, contracts, judgments, damages, claims, and demands whatsoever in law or equity in excess of the purchase price of the item, which Hardcore Gear ever had, now has, or which the Releasor's heirs, executors, administrators or personal representatives hereafter can, shall, or may have for or by reason of any matter, cause, or thing whatsoever, from the beginning of time to the date of the execution of this release.


1.3 The Purchaser (you/ the company you represent) is responsible for the safe use (in accordance with the manufacturers instructions and intended product design) of any item purchased from us, safe storage, and adherence to the laws of your state of country. 

1.4 All disputes less than $20,001 AUD are to be settled with Queensland Civil and Administrative Tribunal, in the State of Queensland, Australia. All disputes in excess of this amount are to be settled in the first instance through 1. independent mediation, 2. Appropriate court in the State of Queensland, Australia.


Non- C.O.D/Website Customers (Credit Account Customers)

Trading Terms and Conditions In this agreement, "Us", "We", indicates Hardcore Security Equipment (named on our invoices), "You", "Your", "purchaser" indicates the company or person on this invoice. 

1. Strictly 14 Days NET, unless otherwise agreed in writing

2. We retain title in the goods delivered under this agreement until the purchaser has paid both the purchase price of the goods (as specified in the Tax Invoice) and all other money owed by the purchaser to us. In the event of a breach of these terms, You give us (or our agents) consent to enter your premises to recover this property at any time. The Client also agrees to indemnify and hold Us harmless for reasonable costs of removal, enforcement, and legal action in respect of the removal of any goods, the subject of this Agreement. You must not loan, lease or give property to a third party until your invoice has been paid in full.

3. The governing law relating to these terms and conditions is the law of the State of Queensland and both parties agree to submit to the exclusive jurisdiction of that State as regards interpretation or any other matter arising from these terms and conditions. All disputes will be settled through independent mediation in the first instance, followed by Queensland Civil and Administrative Tribunal for matters up to $25,000 and binding arbitration for matters outside this threshold.

4.In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.

5.Our full trading terms are detailed on www.hardcoregear.com.au/privacypolicytc and our business relationship with you will be governed by the applicable terms from time to time. As the terms may change, we suggest that you check our website prior to placing further orders. 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us using the contact form below.


Last update: 19/08/19